Natural voice in your language
Answers calls in Spanish, Catalan and English, with the voice and tone you choose, and copes with interruptions and accents.
Service and sales 24/7
An agent that answers, qualifies and books at any hour
We design voice and WhatsApp agents that speak like your company: they answer calls and messages, resolve the usual questions, collect the customer's details, book appointments and alert your team when a person is needed. The same thing Sofia does on this website, applied to your business.
It is not about a machine picking up. It is about no customer being left without an answer.
Voice and WhatsApp agents
Listen.Understand.Resolve.Hand over.
Many calls to a small business arrive out of hours or when everyone is busy, and each missed one is a customer calling the next number. A well-designed agent answers naturally, knows what it can resolve alone and what it must escalate, and leaves every conversation logged where your team works.
From missed calls to conversations handled
What changes when first contact stops depending on who is free.
Before
- Calls missed out of hours
- WhatsApp answered hours later
- Appointments lost for lack of confirmation
- Repeated questions eating the team's time
- Customer details jotted down anywhere
- No idea what customers are asking for
With a basebcn agent
- 24-hour service by voice and WhatsApp
- Answers in seconds, in three languages
- Appointments booked and reminders sent automatically
- The agent handles the routine; a person handles the delicate
- Every conversation in your CRM or calendar
- A report of what people ask and where sales are lost
What a basebcn agent includes
Voice, messaging, integrations and the supervision European regulation requires.
WhatsApp and web
The same agent replies on WhatsApp Business, in your website chat or on Instagram, with a shared history.
Connected to your tools
Checks availability, books into your calendar, creates the contact in the CRM and opens tickets where you already work.
Supervision and compliance
Introduces itself as AI, hands over to a person when needed, keeps a record and respects data protection and the EU AI Act.
What you take away
An agent in production, not a demo.
Conversation design
Script, cases it resolves, cases it escalates and tone, built with your team from real calls.
Deployed voice agent
Its own number or a divert from your current one, with hours, queues and hold messages configured.
WhatsApp Business channel
Set-up, verification and approved templates, sharing one brain with the voice agent.
Integrations
Calendar, CRM, booking form or ERP connected through APIs or automation.
Conversation dashboard
Transcripts, contact reasons, appointments created and escalated conversations, with alerts.
Monthly improvement
We review what the agent could not answer and add it; the agent learns with your business.
Who it makes sense for
Any business where the phone or WhatsApp is the front door.
Clinics, centres and practices
Appointments, reminders, rescheduling and treatment questions without overloading reception.
Estate agents, workshops and services
Lead qualification, visits booked and automatic follow-up on quotes.
Retail and tourism
Availability, bookings, orders and multilingual service in high season.
How we work
First agent answering within a few weeks, with a measured pilot before scaling.
01
We listen to your calls
We analyse real conversations to decide what the agent resolves, what it escalates and how it should sound.
02
We build and test
We set up the agent, connect it to your calendar or CRM and test it with your team until it sounds like you.
03
Pilot and roll-out
We start within a limited schedule or channel, measure resolutions and appointments, and scale with data.
Frequently asked questions
What we get asked before starting.
Will customers know they are talking to an AI?
Yes. The agent introduces itself as a virtual assistant at the start of the conversation. The EU AI Act has required this since August 2026 and, in our experience, customers accept it well when the answer is fast and useful.
What happens when the agent cannot answer?
It passes the conversation to someone on your team, live if someone is available, or with an alert and the transcript if not. We define the escalation rules with you and they can be changed at any time.
Can I try it before signing up?
You can talk to Sofia, this website's agent, right now, by voice or text. For your case we build a limited pilot and measure calls handled, appointments created and escalated conversations before scaling.
Where are the conversations stored?
In your CRM, your calendar or the dashboard we deliver, with the AI providers under data processing agreements. We define with you what is stored, for how long and who can see it.
Works with
Custom agents automate what happens after the conversation; Roleplay trains your team on the same scenarios.
How many calls and messages slip away every week?
Tell us about your business and your hours. We will propose what an agent should handle, what it should not, and how we would measure it in a pilot.